Judy Wang
Inadequate response to NYC’s tenant housing complaints– such as plumbing failures, electrical problems, or structural damages, often leads to critical health and safety issues. By creating a streamlined maintenance request system through a mobile app, residents, property managers, and service providers can utilize online portals to simplify administration and establish clear communication.
Role: Preliminary Research, Visual Design, Prototyping, User Testing
Team: Kushi Shah, Connor Gafney
Tools: Milanote, Adobe Illustrator, Figma
Why: Class Project, Portfolio Piece
Below are different scenarios that showcase the app’s main functionalities through video demonstration.
Scenario 1: Viewing a previously filed housing violation
Scenario 2: Confirming and closing a complaint case
Scenario 3: Needing assitance with ailing a case
Scenario 4: Raising an alert to the property manager due to an urgent complaint
Scenario 5: Re-Scheduling an appointment for maintenance